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1,079 jobs found
30.04.2024
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Pagaya Help Desk Technician United States, New York, New York
Respond to Tier I support requests and collaborate with team to manage ticket queue. Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware....
Looking for a different challenge as a Service Desk Support Analyst whereby you can still utilise your skills?. Permanent full-time opportunity with competitive renumeration and benefits. You will be based...
Base Pay Range: $14.86 $25.25 Per Hour Primary Location:Job dutiesCoordinate troubleshooting and data collection as part of the service organizationDesired skillsCritical thinking and strong analytical skills: ability to collect and...
Can independently troubleshoot and repair complex issues. Can program more than one system. Perform system back-ups and install appropriate updates and patches. Run one-off problems, scenarios, and integrations based on...
Respond to Tier I support requests and collaborate with team to manage ticket queue. Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware....
A Service Desk Technician is a critical position in the tech industry, providing the first line of customer support on the IT side. At Expoint, we are looking for proactive individuals who are eager to provide exceptional customer service and technical problem-solving skills.
As a Service Desk Technician, you will be responsible for offering high quality technical support by phone, email and instant chat for a variety of products and services. You will need to have a variety of troubleshooting and resolution skills related to hardware, software, networks and applications, as well as experience with customer service basics.
You should have a strong understanding of IT operations and procedures, particularly in network operations and system administration, to provide root cause diagnosis and resolution. You should also have good communication skills and be adept at using customer service software, operating systems, and office products.
The Service Desk Technician is expected to follow IT best practices and use the latest tools and technology. You may be asked to address customer complaints or system issues, or provide advice and instructions on multiple products or services. This position requires strong analytical and problem-solving skills, and the ability to think quickly and provide effective customer service.
At Expoint, we believe the Service Desk Technician is essential to providing a quality customer experience. Being able to handle large customer inquiries while meeting aggressive timelines is a must. If you’re an industry professional looking to take on device and support challenges, this job is for you.